RETURN POLICY
Last updated December 14, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you
are not completely satisfied with your purchase for any reason, you may return it to us for a
full refund, store credit, or an exchange. Please see below for more information on our return
policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned
items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the
following address:
Castello Foods Trading L.L.C
Attn: Returns
Amr Ibn El Aas St – Ajman Industrial 2 – Ajman
Ajman, Ajman
United Arab Emirates
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your
return or exchange. Please allow at least seven (7) days from the receipt of your item to process
your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card
statement, depending on your credit card company. We will notify you by email when your return has
been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
055 971 7337
mecado.ae@gmail.com